It is important that the personal information we hold about you is accurate and current. Therefore, we ask that you update your account information if your personal information changes.
Personal information is any information about an individual that identifies that individual.
We collect personal data from anyone who has been in contact with us (such as visitors to our website, people who sign up for the newsletter, and people who use our Services). For example, when you visit our website, create an account for our Services, or when you contact us, you directly share personal data with us.
We also collect personal data that we receive from third parties. We receive automated data from the supplier that provides the metering services for the heating of your building and data from the party with whom homii has entered into an agreement for your use of our Services (usually your landlord or the association of owners of which you are a member of). In addition, we may receive data from third parties when you create an account through a social media provider such as Facebook or Google+. We only collect personal data through third parties if you have given these third parties permission to provide your personal data to us.
In order for us to provide the Service we are required to retrieve current and historical heating and billing information of your apartment from either your landlord, the association of owners or the company that provides the metering services. This includes, but is not limited to, measured heating in GJ or units (as indicated by radiator meters), past invoices of heating cost and historical and current advance payments.
If you rent your apartment and make use of our Services, it is important to note that we are also entitled to share the data we collect and generate with regards to your apartment with your landlord.
We will not process your personal data for purposes other than those specified below, unless we reasonably believe that we may use it for another reason and that such reason is compatible with the original purpose. If we intend to process your personal data for purposes other than those listed above, we will notify you of those purposes before or at the time we collect your personal data.
Your personal data may be processed on the basis of your consent. In this case, we will always ensure that we have received your free, specific, informed and unambiguous consent. You have the right to withdraw your consent at any time by sending an email to firstname.lastname@example.org.
Your personal data may additionally be processed on the basis of legitimate interests pursued by us, for example for administrative purposes or for research and development purposes. This legal basis applies, for example, when we process your personal data to communicate with you, to improve the quality of our services, to provide you with marketing information (including direct marketing), and to manage our business operations and IT infrastructure.
Your personal data may further be processed if necessary to comply with a legal obligation to which we are subject.
To create an account, we need the following personal data from you:
In addition, you may choose to add the following personal data (but it is not required):
Once you create an account, we store the preferences you have specified in your account. The personal data stored in your account will be kept for 6 months after the termination of the agreement to use our Services, unless you request us to delete your account.
As part of our Service, we collect your given full name, e-mail address, address and, if applicable, your phone number. In addition, we collect historical heating and billing information with regards to your apartment. Finally, we generate a prediction of your heat consumption for the given year. This data is stored in our database and shown in our user app (for you) and admin dashboard (for your landlord or association of owners). This data is stored during the period that you use our Services, and after that, for a maximum period of three (3) years. We use that data for internal purposes such as analysis and process improvements and for any mandatory reporting obligations we might have.
You can contact us with any of your questions about our Services. Depending on how you contact us, we will process your email address (and email content) or phone number. Further, we may use your account information to communicate with you about our policies and terms and conditions.
Your written requests and our notes about your contact with us may be useful for future requests. Therefore, we retain this information for as long as you are entitled to use our Services. If you are not entitled to use our Services, your email and/or our notes will be kept for as long as necessary to assist you.
Our goal is to help you find what you are looking for on our website and to ensure our Service provides the information you need. To do this, our website and our Services need to work properly. Therefore, we collect your IP address, information about your internet browser and information about the operating system settings of the computer or mobile device you use to visit our website or use our Service. Furthermore, our goal is to make our website and our Service as relevant to you as possible by tailoring our website and Service to you. To this end, we collect search and click behavior on our website and our Services from all visitors/users. We use that data to understand generic patterns and use it on an individual level. We have a legitimate interest in this because it allows us to improve our service to you. We do not retain your personal data used for this purpose for longer than 365 days.
Once you have a homii account we may email you about our services, unless you let us know that you do not wish to receive such information.
We will send you our newsletter if you explicitly consent to it. If you are no longer interested in receiving our newsletter, you can unsubscribe through your account or through the unsubscribe option provided in the footer of each newsletter.
We may use the personal information we hold about you - such as IP addresses and click behavior - for security purposes or to prevent or investigate other unlawful conduct.
In the event of fraud or unlawful behavior, we will retain all affected data for a period of 2 years after discovery.
We will disclose your personal data only in compliance with applicable data protection laws and only to parties that provide sufficient guarantees for the protection of your data and the realization of your rights as a data subject.
In providing our services, we use third parties to achieve the above purposes (see above; The personal data we process and the purpose of processing, clause 3). These parties are our data processors. We enter into processor agreements with all data processors and only share personal data with them on a 'need to know' basis and subject to confidentiality and adequate security.
Data processors we may use are:
If we buy or sell a business or business assets, we may disclose your personal data to a prospective buyer or seller of such business or business assets. If we or a substantial portion of our business assets are acquired by a third party, your personal data may be disclosed to that third-party purchaser.
If required by law, we may also disclose your personal data to government, governmental, legal or regulatory authorities and enforcement agencies.
Under certain circumstances, you have the following rights with respect to your personal data.
If you wish to exercise any of the rights listed above, please contact us at: email@example.com. We will try to respond within 4 weeks.
We always aim to process your personal data within the European Economic Area (EEA), but in order to achieve one of the purposes mentioned above, it may be necessary to transfer your personal data to countries outside the EEA.
We will transfer your data to a third party located outside the EEA only after careful review and/or the signing of a specific agreement to ensure that this third party:
In general, we will store your personal data no longer than necessary for the performance of our agreement and/or for the fulfillment of any of the other purposes listed above (see above: the personal data we process and the purpose of processing, clause 3). We will regularly check which personal data no longer serves a purpose, in order to delete or otherwise anonymize it.
We have implemented appropriate security measures to prevent the accidental loss, unauthorized use or access, alteration or disclosure of your personal data. In addition, we restrict access to your personal data to those employees and third parties who have a need to know. They will only process your personal data on our behalf and they are subject to a duty of confidentiality.
We have procedures to address (suspected) personal data breaches and will notify you and any applicable regulatory authority of a breach when we are required to do so by law.